Terms & Conditions of Use

1.1. Gender Neutrality: The provisions of these Terms and Conditions apply equally to all users, regardless of gender. Any use of gender-specific language is for convenience only.

1.2. Agreement: By using the Site or ordering Products, you agree to these Terms and Conditions, along with any additional terms posted on the Site.

1.3. Updates: We may update these Terms and Conditions at any time. Changes will be effective upon posting on the Site.

1.4. Scope: These Terms and Conditions apply to the use of the Site through any device, including computers, smartphones, and tablets.

1.5. Accuracy: We strive to provide accurate product information, including images. However, we are not responsible for any inaccuracies or errors.

1.6. Headings: Section headings are for convenience and do not affect the interpretation of these Terms and Conditions.

1.7. Errors: We are not bound by clerical errors or misdescriptions in product listings.

1.8. Content Use: You may not copy, reproduce, or use content from the Site for any purpose without our prior written consent.

1.9. Date of Record: The date recorded on our systems is the determining date for all transactions and interactions.

2.1. Registration: To place an order, you must register using our online registration form.

2.2. Eligibility: You must be legally capable of entering into binding contracts and have a valid credit card to use the Site.

2.3. Account Details: During registration, you will need to create an account by providing a username, password, email address and possibly additional information to help authenticate your identity in the future (“Unique Identifiers”). You must provide accurate, current, and complete information when creating your account. If you forget your password, it can be reset through the email address provided.

2.4. Account Updates: You may update your details through the Site’s registration form.

2.5. Single Registered User Only: Each Sign-In Name and Password is intended for use by a single Registered User only. Sharing your credentials, particularly for accessing our products or services is considered a significant breach of this agreement and in that case we will have any right to close or block your account indefinitely.

2.6. User Responsibility: You are entirely responsible for safeguarding your Sign-In Name, Password, and Unique Identifiers, as well as for any actions or communications made through the Websites using these credentials. If you need to deactivate a Password or Sign-In Name, or update any Unique Identifier, you must notify us promptly. We reserve the right to modify or delete your Password, Sign-In Name, or Unique Identifier at any time and for any reason, and we will not be liable for any loss or damage resulting from such changes.

2.7. Site Access: We may restrict or block access to the Site at our discretion, including for illegal actions, violation of terms, or payment issues.

2.8. Our Rights: We are under no obligation to accept any individual and may accept or reject any registration in our sole and complete discretion.

2.9. Deactivation: We may deactivate any account at any time, including, without limitation, if it determines that a user has violated these Terms of Use.

3.1. Order Process: As consideration for any purchase you make on the Websites, you agree to pay us all applicable fees and taxes. We (or our third-party payment processor) will authorize the payment method you provided during registration, whether it’s a credit card, bank account, or other approved payment facility, to cover the full payment amount and any applicable taxes. By using our services, you consent to this authorization. Mandatory fields must be filled to complete the order.

3.2. Accuracy: You must provide current, complete, and accurate billing information, including credit card details. It is your responsibility to promptly update any changes to billing information (such as billing address, card number, or expiration date) to ensure your account remains accurate. You must also notify us immediately if your credit card is lost or stolen, or if you suspect any potential security breach (such as unauthorized use of your Sign-In Name or Password).

3.3. Order Confirmation: Orders are processed after payment verification. You will be charged when the order is confirmed.

4.1. Access: Information to access our products and services will be delivered after payment confirmation to the email address provided.

4.2. Timeliness: We aim to deliver products promptly but are not responsible for delays due to unforeseen circumstances, such as force majeure or technical issues.

5.1. Cancellation Instructions: Follow specific cancellation instructions provided fot each product:

5.2. Exceptions: Some products or services may not be eligible for cancellation.

5.3. Refunds: If eligible, refunds will be processed minus a 10% cancellation fee.

6.1. Mediation: In the event of a dispute, we encourage you to contact us first to seek resolution through informal negotiations.

6.2. Arbitration: If a dispute cannot be resolved informally, it may be settled through arbitration in accordance with the rules of the relevant arbitration body.

7.1. External Links: Our Site may contain links to third-party websites. We are not responsible for the content or practices of these sites.

7.2. No Endorsement: Inclusion of links to third-party sites does not imply endorsement of their content or services.

8.1. Data Storage: We collect and store personal details, including but not limited to names, contact information, and other identifying data, in our secure databases. This information is essential for managing user accounts, processing transactions, and providing customer support. Our data storage practices are designed to ensure that personal details are kept safe and are only accessible to authorized personnel.

8.2. Data Sharing: Personal details are shared with third-party suppliers only when necessary to complete transactions and provide services. For example, this may include sharing information with payment processors to handle payments, or with shipping companies to deliver orders. We ensure that any third parties we work with adhere to strict data protection standards and are only given access to the data they need to perform their functions.

8.3. Payment Details: Payment information, including credit card numbers and other financial data, is used solely for processing transactions. We do not store payment details beyond the duration necessary to complete the transaction. This is to protect your financial information and to comply with industry standards for data security.

8.4. Legal Requests: In the event that we are legally required to disclose personal information, such as in response to a court order or other legal process, we will comply with such requirements. Additionally, personal information may be disclosed in the context of legal disputes or to enforce our terms and conditions.

8.5. Security: We implement various security measures to protect personal information from unauthorized access, alteration, or misuse. However, while we strive to maintain a high level of security, we cannot guarantee absolute protection from all potential breaches or unauthorized access. Users should also take precautions to protect their personal information.

8.6. Cookies: Cookies are small text files placed on your device to enhance site functionality and efficiency. They help us remember your preferences, improve your browsing experience, and analyze site traffic. You can control and manage cookies through your browser settings, though disabling cookies may affect the functionality of our site.

8.8. Force Majeure: We are not liable for any damages or losses that arise from events beyond our control, such as natural disasters, acts of terrorism, or other unforeseeable circumstances. These events, known as force majeure, can affect our ability to deliver services or fulfill obligations, and we will not be held responsible for any resulting delays or disruptions.

9.1. No Liability for Damages Related to the Use of Products or Services: We disclaim all liability for any damages, losses, or expenses incurred as a result of using our Products or Services. This includes, but is not limited to, any direct, indirect, incidental, special, consequential, or punitive damages arising from the use, misuse, or inability to use our Products or Services. This limitation applies whether the damages arise from contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. By using our Products or Services, you acknowledge and accept this limitation of liability.

9.2. Responsibility for External Sites: Our Site may contain links to external websites or resources that are not owned or controlled by us. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party sites. We have no control over and are not responsible for the availability of these external sites or resources. Any transactions or interactions you engage in with these external sites are solely between you and the third parties, and we are not liable for any damages or losses that may arise from such interactions.

9.3. No Liability for Site Performance: We make no warranties or representations regarding the availability, reliability, or performance of our Site. We are not liable for any damages or losses related to the use or performance of our Site, including but not limited to interruptions, errors, or inaccuracies. This includes issues arising from server downtime, technical malfunctions, or other problems that may affect the Site’s functionality or accessibility. We strive to ensure that our Site operates smoothly, but we do not guarantee uninterrupted access or error-free operation.

9.4. No Responsibility for Third-Party Actions: We are not responsible for any actions, omissions, or conduct of parties outside our control, including but not limited to third-party service providers, vendors, or users of our Site. This includes any damages or losses resulting from the actions or inactions of such third parties. If you have any disputes with third parties that you encounter through our Site or Services, you agree to address those disputes directly with the third parties involved and release us from any claims or demands related to such disputes.

9.5. Events Beyond Control: We are not liable for delays or failures in performance due to events beyond our reasonable control, including natural disasters, wars, or other force majeure events.

10.1. Ownership: The Websites contain material, such as videos, coursework, lesson plans, training modules, photographs, software, text, graphics, images, sound recordings, and other material provided by or on behalf of The shaena (collectively referred to as the “Content”). The Content owned by us. Unauthorized use of the Content may violate copyright, trademark, and other laws.

10.2. Use of Content: Visitors may view all publicly-available Content for their own personal, non-commercial use. Registered Users who have purchased any product or service, may download onto their own machines and view any Content contained in such purchased product or service for their own personal, non-commercial use. Other than as expressly set forth in the immediately two prior sentences, you have no other rights in or to the Content (other than your own Registered User Content that you post to the Websites), and you will not use the Content except as permitted under this Agreement. No other use is permitted without the prior written consent of The Shaena..

10.3. Restrictions: You must retain all copyright and other proprietary notices contained in the original Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other website, social media page, or in a networked computer environment for any purpose is expressly prohibited.

10.4. Deep Links: Linking to non-homepage content requires our prior written consent and must display the content as-is.

11.1. Company Rights: We may suspend or terminate your access to the Website or any of our products, services or content at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Websites at any time without prior notice or liability. 

11.2. No Further Claims: Upon termination, your right to access and use the Website will cease immediately, and you will not be entitled to any refund of fees paid. no additional claims will be accepted.

12.1. Binding Agreement: These Terms and Conditions are binding whether or not you have read them prior to placing an order.

12.2. Governing Law: Israeli law governs these Terms and Conditions and any disputes arising from them.

Customer Support: For any questions or concerns about these Terms and Conditions or your use of the Site, please contact us at helloshaena@gmail.com.